Check-In Time: Starting from 4:00PM
Check-Out Time: 11:00AM
Room Requests: We will do our best to accommodate your request at time of check-in, but please note that we cannot guarantee specific rooms, room types or views.
Early check-in and late check-out: We are happy to accommodate your request based on availability. Late check-out requests must be approved by the Front Desk and may involve a fee. During registration, you will be asked to present a valid form of identification (driver's license or passport), as well as credit card for payment.
Check-In Pre-Authorizations: At the time you check in, a "hold" will be placed on your card for the full amount of your stay plus $75 for incidentals per day. This is standard practice and is designed to protect the hotel from charge backs and other discomforts. Authorization hold is the practice within the banking industry of authorizing electronic transactions credit or debit card. This balance is unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off". In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1-10 days after the transaction date depending on the bank's policy. Please be aware that an authorization on a debit card will remove funds from your bank account as soon as the card is swiped.
Smoking and Vaping Policy: All public areas and function space in the resort, spa, marina, yacht club and clubhouses are "NO SMOKING OR VAPING". Smoking and vaping is not permitted in the hotel rooms or apartments (additional $250.00 room recovery fee charged if not adhered to.)
Deposit: Deposit is not required for individual reservations upon making reservations unless specifically stated prior. During Special Event Periods, to reserve certain offers or over blackout dates, full prepayment might be charged at time of booking, with no cancellation or changes allowed. Minimum night requirements may also apply.
Resort fee: The Resort Fee is $35 per room, per night, which includes:
- Complimentary Unlimited Wi-Fi
- Self-Parking | Local and Long Distance Telephone Calls
- Golf Bag Storage for groups with less than 50 attendees
- Access to Golf Practice Facilities
- Self-Service Laundry Facilities
- Access to Hotel, Palm Villas and Yacht Club Pools - with Towel Services
- Transportation Service throughout Resort
- In- Room Coffee and Tea
- 24-hour Fitness Center
- Access to Select Horseshoe Bay Resort Private Facilities & Yacht Club Beaches on Lake LBJ
Rollaways: Twin-bed rollaways are available upon request for an additional $20.00 per night plus tax per rollaway.
Guest Room Reservation Limit: A maximum of 9 rooms per night for individual reservations. For groups requiring 10 rooms or more per night, please contact our group sales department at 787-888-6282.
Parking: We offer both valet and self-parking with convenient in and out privileges. Valet parking is $25 per night. Daily self-parking is free with multiple parking lots conveniently located within walking distance of our hotel.
Pet policy: Horseshoe Bay Resort is pet friendly. We allow pets in the Palm Villas and private homes. There is a one-time $75 pet fee due at check-in that is non-refundable. You are welcome to walk your dogs on a leash, explore our beautiful resort and Lake LBJ, and enjoy the fresh air.
Pool rules: Food and drinks are not permitted inside the pools. No coolers or food from outside establishments is permitted.
Yacht Club Promenade, Patio and Y-Bar - Resort wear including dress shorts, sport shirts and appropriate jeans. Please, no tank tops, t-shirts, bathing suits, cover-ups, hats, cut-offs, flip flops or jeans with holes.
Yacht Club Fairwind Dining Room - Slacks and collared shirt required for men. Jackets are not required. Please, no shorts, tank tops, t-shirts, bathing suits, cover-ups, hats, cut-offs, flip flops or jeans. Guests in jeans will be seated in the Promenade, Patio or Y Bar.
Golf Courses and Facilities - Collared shirts are required. No t-shirts or denim allowed. Soft spikes only. Tennis shoes are permitted.
Standard - Individual cancellations must be made 72 Hours prior to 4pm day of arrival to avoid one night charge plus tax. Cancellations within 3 days of arrival or no show will result in in a penalty equivalent to one night room and tax. Upon your arrival we will ask you to reconfirm the number of nights you will be staying. If you subsequently depart before that date your advance deposit will be applied as an early departure fee. Exceptions may apply- Please see rate rules.
Special Events - Blackout dates include but are not limited to New Year's Eve, President's Weekend, Easter, Memorial Day Weekend, Independence Day Weekend, Labor Day Weekend, Thanksgiving Weekend and Christmas.