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Building a Company. Resort. Lifestyle.

Mission Statement

To provide an exceptional, uniquely Texas lakeside resort experience through the highest level of customer service, meaningful amenities and delightful accommodations to exceed the expectations of our customers and our staff.

Misión Declaración

Para proporcionar algo excepcional y únicamente en Tejas lakeside a travez de el mas alto nivel de servicio al cliente, magnificas comididades y alojamientos encantadores que exceden las expectativas de nuestros clients y de nuestro personal.

Our Values

• We succeed only when we meet or exceed the expectations of our members.
• We have a passion for excellence. We strive to set and deliver the highest standards of service, values, integrity and fairness.
• We celebrate the diversity and power of people, ideas and cultures.
• We respect and enrich the community where we do business.
• We are responsible for leading by example, encouraging creativity, promoting enthusiasm, and remaining loyal to our members.

Company Policies

Standards of Appearance: All associates are required to be groomed and dressed in a neat and clean manner appropriate to their job. The following are general guidelines; final grooming standards are determined by each department manager.

Hair

Men must wear their hair neat and trimmed at or above the collar. Mustaches and goatees are acceptable if kept neatly trimmed. Sideburns must not extend beyond the earlobe.

Women's hairstyles must not be distracting, obtrusive, or cover the eyes. Simple hair accessories are permitted.

Jewelry

• Jewelry should be worn in moderation.
• Men and women may wear:

• A maximum of two simple rings per hand for women, one ring per hand for men
• One bracelet or wristwatch per arm
• No uniform attachments other than a name tag
• Only one earring per ear on females, no earrings on males

Horseshoe Bay Resort is an Equal Opportunity/Affirmative Action Employer.